Issue 18350

Can't register new account

Reporter: feedback bot
Assignee: bko
Type: Feedback
Summary: Can't register new account
Resolution: Fixed
Status: Closed
Created: 2016-03-28 10:29:39.982
Updated: 2017-10-05 21:01:04.352
Resolved: 2017-10-05 21:01:04.333
Description: After fulfill the basic imformation about name and e-mail, click the creat button. The website show red hint that the CAPTCHA did not right. But I can't find where to put the CAPTCHA. The website didn't show the blank I can answer the CAPTCHA.

*Reporter*: Wang Xiqiao
*E-mail*: []]]>

Comment: Email sent about manually creating an account.
Created: 2016-03-29 16:31:24.938
Updated: 2016-03-29 16:31:24.938

Author: mblissett
Comment: Perhaps when you get back, you could give us the text you send.  You shouldn't need to do it while you're on holiday.
Created: 2016-03-29 16:32:57.418
Updated: 2016-03-29 16:32:57.418

Author: rdmpage
Comment: Given that this is a recurring problem notably for users from China, are there any plans to fix this?
Created: 2016-03-30 09:38:52.953
Updated: 2016-03-30 09:38:52.953

Author: mblissett
Created: 2016-03-30 11:21:30.132
Updated: 2016-03-30 11:21:30.132
I'd favour either simply removing the captcha, or replacing it with something very simple like "click the picture of a tree".

For every user that fills in the feedback form, there are probably more who don't bother.

Author: rdmpage
Comment: +1 Captchas are a pain, and as it stands GBIF is actively preventing users in China from opening accounts. This cannot be a good thing.
Created: 2016-03-30 11:37:05.818
Updated: 2016-03-30 11:37:05.818

Created: 2016-04-04 09:16:12.136
Updated: 2016-04-04 09:16:12.136
Now roughly once a week we need to manually create an account for users from China, and I reckon there must be more who simple don't bother.

This particular user later used VPN to reveal the captcha and created an account successfully.

I am investigating an alternative solution.

Author: mblissett
Comment: No more captcha on
Created: 2017-10-05 21:01:04.35
Updated: 2017-10-05 21:01:04.35