Non-meaningful feedback when a download fails

15410
Reporter: atalavan
Type: Improvement
Summary: Non-meaningful feedback when a download fails
Priority: Critical
Resolution: Fixed
Status: Closed
Created: 2014-03-20 16:20:25.61
Updated: 2017-10-09 16:48:30.058
Resolved: 2017-10-09 16:48:30.034
        
        
Description: One of my downloads failed (I am not sure if the reason why it failed is relevant for this issue). The email that I received didn't give me any meaningful feedback that why it failed (attached): 'try again' does not help me as a user.

You need to provide reasons why it failed and/or alternatives in case 'trying again' leads the user to the same result. Some examples:
   - you can recommend to wait 5 minutes if the error may be due to an overloaded server).
   - you may want to redirect the user to seek additional help in a FAQ, community of users, or helpdesk email/phone.]]>
    

Attachment EmailDownloadFailed.JPG

Author: kbraak@gbif.org
Comment: Very helpful suggestions, thanks.
Created: 2014-03-20 16:51:52.603
Updated: 2014-03-20 16:51:52.603